What Documents Must Be Provided to Shippers Before a Move?

Posted by David Piotrowski

There are certain required documents and handouts that a Carrier must provide to a Shipper before a move takes place. Specifically, the following documents and handouts must be provided to Shippers before a move:

1. The FMCSA publication entitled, “Your Rights are Responsibilities When You Move.” This is a fairly long document that details the moving process. To use the FMCSA’s own words, “This booklet explains to you what you have a right to expect from your mover and what you should do to help ensure that your move is a smooth one.” You can review the booklet here.
2. A concise, easy-to-read, accurate, written estimate. Estimates can be either binding or non-binding.
3. A notice that applicable sections of the Carrier’s tariff may be viewed, including an explanation that individual Shipper’s may examine these tariff sections or have a copy sent to them upon request.
4. A concise, easy-to-read, accurate summary of the Carrier’s arbitration program. All interstate Carrier’s must have an arbitration program in place.
5. A concise, easy-to-read, accurate summary of the Carrier’s complaint handling procedures. This would include an explanation of how to file and proceed with a claim against the moving company.
6. The FMCSA publication entitled, “Ready to Move.” This provided a brief overview and a checklist of points to consider before hiring a mover. It is much shorter and easier to understand than “Your Rights and Responsibilities When Your Move.” You may view the “Ready to Move” publication here.

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