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Moving Dates
Posted by David Piotrowski
Moving can be a very stressful time. Stress levels can be increased when any part of the move does not go exactly as planned, including a change to the pickup and/or delivery date of the shipment. The following will briefly outline the rules and procedures to follow when a pickup or delivery will fall outside what had been estimated.
First of all, it is important to state that household goods transportation services must be done in a “timely manner.” Transportation in a timely manner is also known as ”reasonable dispatch service.” Carriers must provide reasonable dispatch service to all individual shippers, except for transportation on the basis of guaranteed pickup and delivery dates.
Carriers must tender delivery to shippers on the agreed delivery date or within the period specified on the bill of lading, unless waived by the shipper.
But what are the rules and what happens if a carrier is unable to pickup or deliver a shipment in accordance with the times that had been anticipated? Under this scenario, carriers must follow strict guidelines to ensure compliance with the law.
When a carrier is unable to perform either the pickup or delivery of a shipment on the dates or during the periods specified in the order for service and as soon as the delay becomes apparent to the carrier, the carrier must notify the individual shipper of the delay, at the carriers expense, and in one of the following three ways:
(1) By telephone,
(2) By telegram, or
(3) In person.
The carrier must advise the individual shipper of the dates or periods that the carrier expects to be able to pick up and/or deliver the shipment. The carrier must consider the needs of the individual shipper in its advisement. Furthermore, the carrier must do the following four things:
(1) Prepare a written record of the date, time, and manner of notification,
(2) Prepare a written record of the carriers amended date or period for pick-up or delivery,
(3) Retain these records as a part of its file on the shipment, and
(4) Furnish a copy of the notice to the individual shipper by first class mail or in person if the individual shipper requests a copy of the notice.
Delays are unfortunately inevitable from time to time and the above rules are in place to ensure proper communication between the carrier and the shipper and is intended to keep the shipper informed as to the status of their shipment.
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